Terms and Conditions
– TERMS & CONDITIONS –
Returns and Exchanges
We stand by our products! So of course we accept returns. Please contact us within 7 days of receiving the product. You will receive a full refund minus shipping charges. You can read more about our return policy and conditions HERE.
Damages are rare, but things beyond our control can happen during transit. Don't worry though, we'll make it right! Please contact us immediately HERE, or call us at (844) 4MELBEES. When an item or shipment arrives damaged, we require that a photo of the damaged items be sent to us. We will contact you with the various ways to provide us with an image.
Additional Shipping Charges
We do our best to verify addresses when shipping. We ship packages ourselves so this is not difficult for us and we truly do our best to make sure that no additional charges are incurred! That said, you are responsible for any additional fees charged by the shipping carrier for address corrections. These fees are charged when packages are missing suite numbers, addresses contain typos including zipcode errors, or contain any other incorrect information that is missing or inaccurately supplied by the customer within the "ship to" area of the order form.
Orders placed online ship within 48 hours, but usually within 24. Our products are made to order, and we think this provides our customers with the freshest quality and experience possible! Remember you can always ask to alter or remove specific ingredients in your products! Please note that telephone ordrs may take longer to process. If you want faster shipping, please consider another option other than our free shipping, as we use the lowest cost / slowest method possible. We post any expected delays on our site. If we're experiencing heavy demand or unforeseen circumstances (such as a lack of ingredients) processing may take longer than usual. We will always contact you in such circumstances.
We reserve the right to change any of our policies at any time.
While Melbees maintains copyright protection of all materials, information and publications (collectively, “website information”) it places on this website, Melbees consents to downloading, copying and distribution of the information for non-commercial purposes by you only. In consideration of this consent, you agree that copies of website information will retain all copyright and other proprietary notices, and that you will not modify the website information in any way. Except where your use constitutes “fair use” under copyright law, you may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, or distribute any website information, in whole or in part, without the prior written consent of Melbees.
Certain information available on this website is provided by other parties, particularly information about such other parties. You understand that all such information, data, text, photographs, graphics, video, messages, or other mediums, are the sole responsibility of the originating party, and that Melbees has no responsibility for such content and does not guarantee the accuracy, integrity or quality of such content. In no event is the inclusion of a statement about another party, a reference to such other party or a web link to another party’s website an endorsement of such other party, their products or their services.
You may not use any of Melbees’s proprietary logos, marks, or other distinctive graphics, video, or audio material in your links. You may not link in any manner reasonably likely to 1) imply affiliation with or endorsement or sponsorship by Melbees; 2) cause puffery, malice, or deception; 3) dilute Melbees’s trademarks, service marks or trade names; or 4) otherwise violate applicable law.
Melbees makes no representations or promises to develop, provide or market any service or product discussed on this website, and you shall not rely on the information provided or the prospect of availability of any software, service or product currently in development or currently anticipated to be made available in the future.
IF YOU WISH TO USE ANY CONTENT ON THIS SITE PLEASE CONTACT US FIRST. We're super friendly and will most likely approve!
By purchasing Melbees products you agree to the following: Melbees products are intended for personal skin, beautification purposes and under no circumstances should be consumed. Our products are strictly meant for external application only. While children may use our products, they are to be used under adult supervision. It is presumed by the purchaser that no warranty or guarantee of the use of these products is being made of any results, other than the natural results implied by Melbees. All Melbees products are intended for the sole purpose of retaining or maintaining skin beautification. Melbees does not claim any responsibility to any adverse reactions on any of our products. All statements are to be construed as suggestions. Any concerns about using Melbees products should be addressed by ones medical physician. Our products are made with natural ingredients, if you have concerns about any of our ingredients, either do not use or purchase our products. You may also contact us for the removal of a specific ingredient while making your products (we're happy to do so). For example if you are allergic to coconut oil you can request that your product be made without that ingredient. Customer satisfaction is extremely important to us. *Our products our not approved by the FDA, nor are they lab tested. You can read more about this information in our FAQs.